Terms of service

Terms of Service – Luke AI (Digital Products)

Overview

Welcome to Luke AI! The terms "we", "us" and "our" refer to Luke AI. Luke AI operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the "Services"). Luke AI is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service ("Terms") describe your rights and responsibilities when you use our Services, including digital product purchases delivered via email through the Pendora Downloads app. By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you should not use or access our Services.

Section 1 – Access and Account

By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction. You may allow minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, you may provide personal information, including email, payment, and billing details. You represent that all information is correct, current, and complete. You are responsible for maintaining the security of your account and for all activity associated with it. Account transfer or resale is prohibited.

Section 2 – Our Products

We provide digital products delivered electronically via email. Product appearance on your device may vary based on device settings. We do not guarantee that products will meet your expectations or appear exactly as depicted.

All product descriptions, pricing, and availability are subject to change without notice. We reserve the right to discontinue products at any time and limit quantities per person or jurisdiction.

Section 3 – Orders

Placing an order constitutes an offer to purchase. Orders are accepted once we confirm and process payment. Cancellation may not be possible after acceptance.

Digital product delivery is instant via email, and you are responsible for providing a valid email address. Orders are non-refundable except for defective or inaccessible products, as per our Refund Policy [LINK]. Purchases are for personal use only and not for resale or export.

Section 4 – Prices and Billing

Prices, discounts, and promotions may change without notice. Prices displayed at checkout apply to your order. You are responsible for accurate account and payment information and must update it promptly.

By providing payment information, you warrant that you are authorized to use the payment method and will pay all charges, including applicable taxes.

Section 5 – Digital Delivery

All products are delivered electronically via email using the Pendora Downloads app. Delivery is typically instant, though it may take up to 10 minutes in rare cases.

  • We are not responsible for delays due to incorrect email addresses, spam filters, or technical issues outside our control.
  • You are responsible for ensuring your email and device can access the digital products.
  • If you do not receive your download, contact support at [support email], and we will resend it.

Section 6 – Intellectual Property

All content, trademarks, logos, product designs, and digital products are the property of Luke AI, its affiliates, or licensors. Use is limited to personal, non-commercial purposes. Unauthorized reproduction, distribution, or resale is prohibited.

Shopify and third-party trademarks on our site are owned by their respective owners.

Section 7 – Refunds

Due to the nature of digital products, all sales are final. Refunds are only considered for defective or inaccessible products. EU consumers may request a refund under applicable consumer protection laws. For assistance, contact [support email] within 7 days of purchase.

Section 8 – Optional Tools

Access to third-party tools may be provided. Use is at your own risk. We are not liable for third-party tools, and all use must comply with the provider’s terms.

Section 9 – Third-Party Links

Our Services may link to third-party websites. We are not responsible for the content, accuracy, or practices of these sites. Access and transactions on third-party websites are at your own risk.

Section 10 – Relationship with Shopify

Luke AI is powered by Shopify. All purchases are made directly with Luke AI. Shopify is not responsible for any issues arising from your purchases.

SECTION 11 – FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use, to operate, provide, evaluate, enhance, improve, and promote the Services.

You represent and warrant that:

  1. You own or have rights to the Feedback.
  2. You have disclosed any compensation or incentives received.
  3. Your Feedback complies with these Terms.

We have no obligation to maintain Feedback in confidence, pay compensation, or respond. Feedback must not violate third-party rights, contain malware, or mislead others. You are solely responsible for your Feedback.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

We make reasonable efforts to ensure accuracy but cannot guarantee it. Information on our site may contain typographical errors, inaccuracies, or omissions in descriptions, pricing, availability, and digital product access. We reserve the right to correct errors and cancel or modify orders if information is inaccurate.

SECTION 13 – PROHIBITED USES

You may only use the Services lawfully. Prohibited uses include:

  • Any unlawful, malicious, or fraudulent activity.
  • Violating intellectual property rights.
  • Harassment, defamation, or misleading communication.
  • Uploading viruses, malware, or harmful code.
  • Using robots, scraping tools, AI agents, or automated processes to access Services without authorization.

We may suspend or terminate your account for violations.

SECTION 14 – AGENTS

This section applies if you use an Agent, defined as software or service acting autonomously on your behalf. Agents must:

  1. Identify themselves in all requests via the user agent string.
  2. Not conceal their use or mimic humans to bypass restrictions.
  3. Respond truthfully if asked whether they are an Agent.
  4. Not circumvent any measures restricting Agent use.

We may limit or block Agent access at our discretion.

SECTION 15 – TERMINATION

We may terminate your access to Services at any time without notice. You remain liable for amounts due up to termination. Sections that survive termination include Intellectual Property, Feedback, Warranties, Limitation of Liability, Indemnification, Governing Law, and Privacy Policy.

SECTION 16 – DISCLAIMER OF WARRANTIES

The Services and all digital products are provided “as is” and “as available” without warranties of any kind, express or implied. This includes, but is not limited to, merchantability, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee uninterrupted, secure, or error-free use. Some jurisdictions limit the disclaimer of implied warranties; it may not apply to you.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Luke AI, Shopify, and affiliates are not liable for any direct, indirect, incidental, consequential, or punitive damages, including lost profits, revenue, savings, or data, arising from your use of Services or digital products, even if advised of potential damages.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Luke AI, Shopify, and affiliates from claims, losses, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising from:

  1. Your breach of these Terms.
  2. Violation of laws or third-party rights.
  3. Your use of the Services or digital products.

We may control defense and settlement, with your cooperation.

SECTION 19 – SEVERABILITY

If any provision is unlawful or unenforceable, the remaining provisions remain valid. The unenforceable portion will be severed to the maximum extent permitted by law.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Failure to enforce any provision does not waive our rights. These Terms, including linked policies, constitute the entire agreement and supersede prior agreements. Ambiguities are not construed against the drafting party.

SECTION 21 – ASSIGNMENT

You may not assign these Terms or your rights without written consent. We may assign or delegate our rights and obligations without notice.

SECTION 22 – GOVERNING LAW

These Terms are governed by the laws of the jurisdiction where Luke AI is headquartered. You consent to venue and personal jurisdiction in those courts.

SECTION 23 – HEADINGS

Headings are for convenience and do not affect interpretation.

SECTION 24 – CHANGES TO TERMS OF SERVICE

We may update or replace these Terms at any time. Material changes will be notified in accordance with applicable law. Continued use constitutes acceptance of updated Terms.

SECTION 25 – CONTACT INFORMATION

Questions regarding these Terms should be sent to:
Email: info@luke-ai.store
Trading Name: Luke AI
Business Address: Slezská 19, Bohumín, 73581 Czechia
CIN Number: 18037216 (Peter Butora)

Last updated: 24.03.2026